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Welcome to The Secret World of Detective Guru
Welcome to the Grievance Officer
At Detective Guru, a service operated under its parent company Secret Watch Detectives Private Limited, we understand that concerns may sometimes arise and it is important to address them promptly and fairly. Our commitment to transparency, accountability, and ethical conduct drives us to provide this platform for you to raise grievances, complaints, or concerns related to our services.
Detective Guru and Secret Watch Detectives Private Limited ensure that all grievances are reviewed carefully and handled in a professional, confidential, and timely manner.
How to Reach Us:
If you have a grievance or complaint related to Detective Guru or its services operated under the parent company Secret Watch Detectives Private Limited, you may contact our Grievance Officer through any of the following channels:
Name: Bebishmita Lenka
Phone: +91-9990555369
Mailing Address: complaints@detectiveguru.in
Time: Monday – Friday (10:00 AM – 6:00 PM)
What to Include:
When contacting us, please ensure that you provide the following details:
- Your name and contact information.
- A clear description of the grievance or complaint.
- Relevant documents or evidence supporting your claim, if available.
Our Commitment:
Upon receiving your grievance or complaint, the Grievance Officer for Detective Guru and Secret Watch Detectives will acknowledge receipt and begin reviewing the matter promptly. We are committed to resolving all grievances in a fair, transparent, and timely manner.
Confidentiality:
We understand the sensitive nature of grievances. All communications shared with the Grievance Officer will be handled with strict confidentiality. Your information will only be disclosed to individuals directly involved in resolving the matter.
Feedback:
Your feedback is important to us. Detective Guru and Secret Watch Detectives continuously work to improve our grievance handling processes and service quality. If you have suggestions or feedback, please feel free to share them.
Thank you for reaching out. We value your trust and are committed to addressing your concerns responsibly.