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Refund and Returns Policy

Refund and Returns Policy for Detective Guru

Effective Date: Monday, 6th November, 2023

At Detective Guru, we aim to provide our customers with top-quality services and products. We understand that there may be situations where you need a refund or wish to return a product. This Refund and Returns Policy outlines the guidelines and procedures for refunds and returns. Please review this policy carefully.

  1. Refund Policy for Services

1.1. Non-Refundable Services

   – Some of our services are non-refundable, as they involve the provision of professional investigative work. These services include but are not limited to surveillance, background checks, and private investigations.

   – In cases of non-refundable services, no refunds will be issued once the service has commenced or information has been provided.

1.2. Refundable Services

   – Refunds for eligible services will be considered on a case-by-case basis.

   – If you are dissatisfied with a service, please contact us at [Your Contact Information] to discuss your concerns and potential resolution.

  1. Return Policy for Products

2.1. Non-Returnable Products:

   – Some products, such as digital downloads or personalized reports, are non-returnable.

   – Products that have been damaged or used will not be eligible for return.

2.2. Eligible Returns:

   – Physical products that are eligible for return must be in their original, unopened packaging and in unused condition.

   – To initiate a return, please contact us at [Your Contact Information] within [X days] of receiving the product. We will provide you with return instructions.

  1. Refund Processing

3.1. Refund Timeframe

   – Refunds will be processed within [X days] of approval.

3.2. Refund Method

   – Refunds for eligible services will be issued in the same form as the original payment method.

   – Products returned in accordance with our return policy will be refunded using the same payment method.

3.3. Deductions

   – In some cases, a restocking fee or other deductions may apply, depending on the circumstances of the return or refund.

  1. Changes to Refund and Returns Policy

We reserve the right to modify this Refund and Returns Policy at any time, and any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically to stay informed about any updates.

  1. Contact Us

If you have any questions or need further clarification regarding our Refund and Returns Policy, please contact us at:

Manager – Investigations

E-mail: info@detectiveguru.in

Contact: 9990555369

Registered Address: 284, 3rd Floor, Satya Niketan, New Delhi – 110021, India

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