At Detective Guru, a service operated under its parent company Secret Watch Detectives Private Limited, we aim to provide high-quality investigative services and related products. We understand that there may be situations where you request a refund or wish to return a product. This Refund and Returns Policy outlines the applicable guidelines and procedures. Please review this policy carefully.
1.1. Non-Refundable Services
– Certain services offered by Detective Guru under Secret Watch Detectives Private Limited are non-refundable due to the professional and confidential nature of investigative work. These include, but are not limited to, surveillance, background verification, pre-matrimonial investigations, and private investigation services.
– No refunds will be issued once such services have commenced or once any case-related information, findings, or reports have been shared.
1.2. Refundable Services
– Refunds for eligible services, if any, will be considered strictly on a case-by-case basis.
– If you are dissatisfied with a service, you may contact Detective Guru or Secret Watch Detectives Private Limited using the contact details below to discuss possible resolution.
2.1. Non-Returnable Products
– Digital products, downloadable content, personalized reports, and custom investigation documents are non-returnable.
– Products that have been used, altered, or damaged are not eligible for return.
2.2. Eligible Returns
– Physical products, if any, must be returned in original, unopened, and unused condition.
– To initiate a return request, you must contact Detective Guru or Secret Watch Detectives Private Limited within the return period communicated at the time of purchase. Return instructions will be provided upon approval.
3.1. Refund Timeframe
– Approved refunds will be processed within a reasonable timeframe after review and confirmation.
3.2. Refund Method
– Refunds, if approved, will be issued using the original payment method.
– Returned products that comply with this policy will be refunded through the same payment method used at checkout.
3.3. Deductions
– In certain cases, deductions such as administrative or restocking charges may apply, depending on the nature of the service or product.
Detective Guru and its parent company, Secret Watch Detectives Private Limited, reserve the right to amend or update this Refund and Returns Policy at any time. Any changes will take effect immediately upon being published on the Website. Continued use of services indicates acceptance of the revised policy.
If you have any questions or require clarification regarding this Refund and Returns Policy, please contact:
Manager – Investigations
(For Detective Guru, a unit of Secret Watch Detectives Private Limited)
E-mail: info@detectiveguru.in
Contact: 9990555369
Registered Address: 284, 3rd Floor, Satya Niketan, New Delhi – 110021, India
